Shipping & Returns

When it comes to shipping and returns, Moth and Marigold Studio is committed to providing a seamless and hassle-free experience for our customers. We understand the importance of receiving your products in a timely manner and ensuring your satisfaction with your purchase. That's why we have implemented the following policies:

Shipping

At Moth and Marigold Studio, we offer fast and reliable shipping options to ensure that you receive your testing products as quickly as possible. We work with trusted shipping partners to deliver your order safely to your doorstep. Our shipping rates are calculated based on the weight and destination of your package, ensuring that you are charged a fair and competitive price.

Once your order has been placed, our team will process it within 1-2 business days. You will receive a confirmation email with your tracking number, allowing you to easily track the progress of your shipment. Please note that shipping times may vary depending on your location and any unforeseen circumstances that may arise during transit.

If you have any questions or concerns regarding the shipping of your order, our customer support team is always here to assist you. Simply reach out to us via email or phone, and we will be happy to provide you with the information you need.

Returns

While we strive to provide you with the highest quality testing products, we understand that there may be instances where you need to return or exchange an item. Our return policy is designed to make the process as simple and convenient as possible.

If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. To initiate a return, please contact our customer support team with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to proceed.

Please note that returned items must be in their original condition, unused, and in the original packaging. Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to be processed.

If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement to be sent to you as soon as possible, at no additional cost.

It is important to us that you are completely satisfied with your purchase from Moth and Marigold Studio. If you have any questions or concerns about our shipping and return policies, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with us is nothing short of exceptional.